{"id":12070,"date":"2025-12-24T23:27:55","date_gmt":"2025-12-24T21:27:55","guid":{"rendered":"https:\/\/sahfy.net\/news\/?p=12070"},"modified":"2025-12-24T23:28:42","modified_gmt":"2025-12-24T21:28:42","slug":"valu-partners-with-tactful-ai-to-enhance-customer-experience-through-unified-engagement-ai-driven-automation-and-advanced-insights","status":"publish","type":"post","link":"https:\/\/sahfy.net\/news\/?p=12070&lang=en","title":{"rendered":"Valu Partners with Tactful AI to Enhance Customer Experience Through Unified Engagement, AI-Driven Automation and Advanced Insights"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Valu, Egypt\u2019s leading universal financial technology powerhouse, announced today a strategic partnership with Tactful AI, a regional leader in AI-powered customer experience transformation, aimed at delivering faster, smarter, and more personalized customer interactions across Valu\u2019s digital ecosystem.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Through this collaboration, Valu will leverage Tactful AI\u2019s capabilities to unify and automate customer engagement across multiple touchpoints, including WhatsApp, its website, mobile application, and social media channels. The platform will also provide Valu with deeper insights into customer interactions, enabling faster response times, reduced operational friction, and an enhanced customer journey while maintaining a strong human touch.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Founded in Egypt and operating across the Middle East, Africa, the United Kingdom, and Europe, Tactful AI delivers an advanced, agentic customer experience platform that combines real-time conversational analytics, AI-powered engagement tools, a no-code automation studio, and unified omnichannel engagement and journey insights. The platform enables organizations to enhance customer satisfaction while improving operational agility and efficiency.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Commenting on the partnership, <\/span><b>Mohamed Elmasry, Co-Founder and Chief Executive Officer of Tactful AI<\/b><span style=\"font-weight: 400\">, said: \u201cWe are proud to partner with a homegrown fintech powerhouse like Valu as it continues to scale its vision of inclusive and accessible finance across the region. This partnership goes beyond technology; it represents a shared commitment to raising the standard of customer experience in financial services. With Tactful AI, Valu can accelerate its services, engage smarter, and gain deeper insights into customer needs at every interaction\u201d.<\/span><\/p>\n<p><b>Mohamed Mounir, Deputy CEO of Valu,<\/b><span style=\"font-weight: 400\"> added: \u201cAt Valu, our customers remain at the core of everything we do. As we continue to expand and innovate, we are investing in intelligent platforms that enable us to anticipate customer needs and respond proactively and seamlessly across all channels. Tactful AI\u2019s solution empowers us to deliver this with greater precision, scalability, and regional relevance\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The partnership reflects a broader evolution within Egypt\u2019s technology ecosystem, highlighting how locally founded companies are developing globally competitive solutions tailored to regional markets. Both Valu and Tactful AI share a common vision of leveraging innovation to deliver meaningful, scalable impact.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Valu, Egypt\u2019s leading universal financial technology powerhouse, announced today a strategic partnership with Tactful AI, a regional leader in AI-powered customer experience transformation, aimed at delivering faster, smarter, and more personalized customer interactions across Valu\u2019s digital ecosystem. Through this collaboration, Valu will leverage Tactful AI\u2019s capabilities to unify and automate customer engagement across multiple touchpoints, [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":12074,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[91,83,130,111,15,27],"tags":[1706,31208,15004,30378,31210,31212,2036,5034,4992,1790,31206,4828,367,31214,31218,31220,30376,14926,31216,1976,562,1748,18096],"class_list":["post-12070","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-arab-countries-en","category-egypt-en","category-featured-en","category-mou-partnerships-en","category-press-releases","category-technology","tag-africa","tag-ai-powered-customer-experience","tag-automation","tag-conversational-analytics","tag-customer-interactions","tag-digital-ecosystem","tag-egypt","tag-europe","tag-financial-services","tag-financial-technology","tag-fintech-powerhouse","tag-innovation","tag-middle-east","tag-mobile-application","tag-mohamed-elmasry","tag-mohamed-mounir","tag-omnichannel-engagement","tag-scalability","tag-social-media-channels","tag-strategic-partnership","tag-united-kingdom","tag-valu","tag-whatsapp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Valu Partners with Tactful AI to Enhance Customer Experience Through Unified Engagement, AI-Driven Automation and Advanced Insights - sahfy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sahfy.net\/news\/?p=12070&lang=en\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Valu Partners with Tactful AI to Enhance Customer Experience Through Unified Engagement, AI-Driven Automation and Advanced Insights - sahfy\" \/>\n<meta property=\"og:description\" content=\"Valu, Egypt\u2019s leading universal financial technology powerhouse, announced today a strategic partnership with Tactful AI, a regional leader in AI-powered customer experience transformation, aimed at delivering faster, smarter, and more personalized customer interactions across Valu\u2019s digital ecosystem. 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